Terms & Conditions

Refunds & Shipping Policy

Clear and simple information about how we handle deliveries, cancellations, and refunds.

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Shipping Information

Processing Time: Orders are usually processed within 3–5 working days. Custom print sizes may require more time.

Delivery Times:

UK orders: usually 5–7 working days after dispatch.

EU orders: usually 7–14 working days after dispatch.

International orders: may take 2–4 weeks depending on courier and customs.

Shipping Rates: Calculated automatically at checkout. Oversized prints (minimum side > 22 inches) may incur an additional shipping fee due to packaging requirements.

Delays: Please note we cannot take responsibility for shipping delays caused by couriers, customs, or events outside our control.

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Refunds & Returns

Non-Returnable Items: All sales are final due to the custom nature of photographic prints.

Damaged or Incorrect Orders: If your order arrives damaged or incorrect, please contact us within 7 days of receiving it. Photographs of the issue may be requested.

Refunds: Approved refunds will be processed back to your original payment method within 5–10 working days.

Cancellations: You may cancel your order within 24 hours of purchase. After this, production may already have begun and cancellation cannot be guaranteed.